Refunds & Returns
Refunds & Returns Policy – Your Satisfaction, Our Priority
At Zenith Peptides Labs, we are committed to providing high-quality peptides and excellent service. We understand that occasionally issues may arise, and our refunds and returns policy is designed to resolve them efficiently, fairly, and transparently.
Eligibility for Returns & Refunds
Products must be returned within 14 days of receipt.
Items must be unused, unopened, and in original packaging.
Orders that do not meet these criteria may not be eligible for a refund or replacement.
Defective or Damaged Products
If your peptides arrive damaged or defective, please contact our support team within 48 hours of receiving the order. Provide photos and a description of the issue, and we will arrange a replacement or refund promptly.
Non-Refundable Items
Custom or specially synthesized peptides.
Opened or partially used products.
Products purchased from unauthorized resellers.
Refund Process
Once your return is received and inspected, we will:
Notify you via email of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–7 business days.
Exchanges
Exchanges for a different product can be arranged, depending on availability. Contact our team to request an exchange, and we will provide instructions for returning your original order.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the product was damaged or incorrectly shipped. We recommend using a trackable shipping service to ensure the safe return of your package.
Customer Support
Our team is available to assist with all refund or return inquiries. Contact us via email or phone, and we will guide you through the process efficiently and professionally.
Commitment to Quality & Satisfaction
We stand by the quality of our peptides and aim to resolve any issues promptly. Your satisfaction and trust are our top priorities, and we continuously strive to improve our products and service.